02/11/2019: Telephone Scams


Important Message Regarding Telephone Scams


The First National Bank of Eagle Lake is committed to helping our customers stay informed of current fraud scenarios so you can better protect yourself and your personal information. 

There is a type of Caller ID Scam that is currently on the rise called “neighbor spoofing”.  This is when fraudsters fake caller ID numbers.  If your phone rings and it looks like a local call, you may be more likely to answer, thinking it may be a neighbor, the school nurse – or even your local bank branch.

If you see a number like this on your caller ID, we recommend the following tips:

  • Remember that it may not be the caller that you think is calling. Letting the call go to voicemail is one option.
  • If you do pick up the call and do not recognize the caller—-hang up.
  • Hang up the phone if you feel pressured to provide any personal information.

As a reminder, The First National Bank of Eagle Lake will never ask you to provide your full Social Security number, ATM, Debit card, Debit Card PIN number or any other sensitive information over the phone. 

If you receive a suspicious call, text or email from someone claiming to be from The First National Bank of Eagle Lake, please do not respond.  Instead, please call us at one of the local banking centers, Monday through Friday, 9:00 am. – 3:00 pm CT. 

For more information on these and other scams, visit the Federal Trade Commission website at www.ftc.gov.